ServiceNow Developer
Course Overview
Course Curriculum
Week-1
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Course Introduction : Introduction on the content of the course
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Introduction to ServiceNow : Introduction about ServiceNow
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Obtaining PDI: Guidance and Demo on Obtaining Personal Developer Instance. Exploring PDI, it’s uses and features
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Environment: Explanation on using different Environments/ Instances in Companies
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Releases: Explanation on how ServiceNow is evolving through it’s upgrades on every Release
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Form and Lists: Exploring the Lists and Forms. How to configure them? How to create different List views and Form views?
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Tables: Understanding how Schema map is used and also the structure of tables. Exploring the functionality of Tables, and understanding different types of fields and their use cases.
Week-2
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Creation of custom tables: Guidance and Demo on how to create tables and fields?
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Import Sets: Importing External Data into ServiceNow through import sets
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Transform Maps: Understanding how Transform Maps are used to map the source and target field data.
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User Administration Activities: How users and groups are handled and maintained in ServiceNow? Understanding how Roles are managed and the best practices.
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Overview of Custom Application: Understanding why custom Applications are created and their use cases.
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Custom Application Creation: Guidance and demo on how to create custom Application.
Week-3
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Incident Management: Overview of incident and the use case
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Problem Management: Overview of Problem and the use case
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Change Management: Overview of Change and the use case
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Knowledge Management: Overview of Knowledge Management, Knowledge Base, Articles, Knowledge workflow, User criteria
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SLAs: Understanding How SLAs are used? Configuration of SLAs.
Week-4
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Introduction to Scripting in ServiceNow: Overview of scripting in ServiceNow. The Language used and some basic concepts required to master scripting in ServiceNow.
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UI Policies: Understanding the scenario where UI Policies are used and the configurations.
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Data Policies: Understanding the scenario where Data Policies are used and the configurations.
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UI Actions: Configuration and creation of UI Actions. Scripting in UI Action.
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Scheduled Jobs: Understanding how scheduled Jobs are configured, their use cases and features. Different types of scheduled Jobs.
Week-5
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Glide APIs: Different Glide APIs used in ServiceNow and also the different methods used inside them. Use cases to use them
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Client Scripts: Understanding how client script is used in ServiceNow. Different Use cases. How to get data from Server into client?
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Business Rules: Types of Business Rules and use cases for different types of Business rules. Scripting in Business Rules.
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Script Includes: Understanding why Script Includes are used? Calling Script Includes from different places (reference qualifier, client script, inside conditions).
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ACLs: Exploring how ACLs are used in ServiceNow to restrict access? Scripting in ACLs.
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Update sets: Migration of updates or configurations from one instance to another.
Week-6
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Service Request Management: Overview of catalog items, catalog builder, use cases
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Flow Designer: Understanding the flow automation tool, Flow Designer in ServiceNow
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Scripting in Flow Designer: Exploring the scripting side in Flow Designer
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Workflows: Understanding how Workflow is used in ServiceNow.
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Best Practices: Best practices to keep in mind while developing.
About This Course:
- Access to Training Video
- Certificate of completion
- Resume Preparation
- Vendor Interviews
- Client Interviews
- Project Support
$1,000.00
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